FAQ
1. What does RavennaGrace sell? RavennaGrace offers women's clothing with a focus on elegant, versatile pieces – including dresses, blouses, tops, skirts, pants, jumpsuits, knitwear, and outerwear. Our designs blend timeless style with modern comfort, perfect for work, casual outings, or special occasions.
2. Where do you ship? We ship to all 50 states in the United States, including Alaska, Hawaii, and Puerto Rico (where available). Orders are processed and shipped within 1–2 business days.
3. What are your shipping options and times? We offer three straightforward options (delivery times are business days, excluding weekends & holidays):
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0 (on qualifying orders – threshold shown clearly at checkout)
- Standard Shipping (7–14 business days): $10
You'll receive a tracking number via email once your order ships.
5. What is your return policy? We want you to love what you wear. Enjoy 30-day hassle-free returns – items must be unworn, unwashed, with tags attached and in original condition. Most returns include a prepaid label. If damaged or not as described, we cover return shipping and process refunds or exchanges promptly.
6. How do I track my order? Check the tracking link in your shipping confirmation email, or log into your RavennaGrace account for real-time updates.
7. Are your sizes true to size? Yes – we follow standard US women's sizing. Each product page includes a detailed size chart with bust, waist, hip, and length measurements. If you're between sizes, we recommend sizing up for a more relaxed, comfortable fit.
8. How can I contact support? We're here for you! Email: support@ravennagrace.com Live chat: Bottom right on the website We typically respond within 12–24 hours (Monday–Friday).